Just trying to figure out exactly how the free trials work with Memberstack (and couldn’t see in the docs).
Let’s say I have a monthly membership with a 7 day trial.
Day 1: User signs up for this membership, isn’t required to enter their payment detail.
Day 3: User can log in, do everything they would do in the website as if they are a paid up member
Day 7: User receives notification from Stripe that their payment card on file will be charged (despite not having a payment card on file). Correct? (I know that these notifications can be turned off in Stripe, but I also want to send my paying members notifications that their card will be charged)
Day 21: User logs in again. They see a message similar to the below. If they add their card details then they would be charged for a subscription starting at Day 7, right? So they would pay for 1 month, which would renew on day 37, 16 days after paying for the renewal. Correct?
Is there any way, when a user logs in after their trial expires, for them to receive any kind of custom notification, or be sent to a less ambiguous checkout page?
At the moment the prompt for ‘update card details’, which doesn’t remind a user of the charges, is quite unclear and I guess will result in lots of user confusion.
Do you have any suggestions / case studies on how best to implement free trials in the most straightforward way for a user? Thanks.