A new user managed to sign up for a membership yesterday (a member was created in Memberstack for a paid membership).
But, there are several errors:
In Memberstack they are marked as Status = SCA ( Explanation: Strong Customer Authentication
This means a user started the signup process, but failed to authenticate the payment with their bank. Your customer will need to resolve this with their bank.)
In Stripe, the payment status is failed, with a ‘processing error’ (see message below)
“failure_message”: “An error occurred while processing your card. Try again in a little bit.”,
“seller_message”: “The bank returned the decline code
From the explanation in the Memberstack dashboard, does this mean that the user was prompted to fill in SCA, but didn’t do so?
If this is the case, is it always the case that the membership is created before SCA / payment is completed?
Will the user be able to log-in / access everything, or will they be prompted by Memberstack after logging in to re-attempt payment?