Switching from another Member platform?

Is it possible to switch from other platforms like Memberspace and migrate existing customers in Stripe seamlessly?

Thanks,
Braden

1 Like

Hey :wave:

Welcome, and thank you for posting in the forum! :partying_face:

We’re super excited to hear you want to import paying members! To be 100% transparent, we aren’t able to help with all imports right now for logistical and technical reasons. Please answer the following questions to help our team work on a paid import feature.

  1. Can you tell us a bit more about the number of customers you need to import?
  2. Are they all on paid customers?
  3. If so, about how much are they paying each month?
  4. How soon do you need to get them transferred over?
  5. What payment gateway are you currently using? Stripe

Hey Josh,

Since Brando didn’t answer can I?

I am in the same boat. My answers are as follows.

  1. 40-50
  2. All Paid.
  3. $20
  4. No hard deadline but as soon as possible.
  5. Stripe
  6. Migrating from Memberful.

Please let me know your thoughts.

Hey Henry

Unfortunately, our dev team are swamped so we have stopped doing paid imports for the foreseeable future. We will put out an email to everyone and update our help center articles when we are able to do this. :cry:

Can we not do it ourselves?

Not right now. It takes manual scripts to do it because every import is different. It also has to touch stripe and our database making it not possible for customers to do it themselves. :cry: