I have had a couple of incidences where it seems like Memberstack has failed to load properly in Chrome. Do we know of any extensions or other situations that might/commonly stop MS loading? The symptoms are:
Customers can see both the login and the logout buttons (visibility determined by ms-logout=true for the logout button, and ms-hide-element=“true” for the login button)
They can’t see anything on the login page (Login box hidden from members by data-ms-content="!members", after-login information hidden from non-members by data-ms-content=“members”)
So that sounds to me like MS failed to load properly.
This customer was able to get the website to work correctly in Edge browser, as well as Chrome incognito mode (suggesting extension interference?). He checked a couple of weeks later, and he is not having problems with Chrome anymore. His only Chrome extensions are “Google doc, sheets, off line model; Adobe Acrobat; and WebAdvisor (a feature of McAfee security suite)”
These issues have come after updating the site to avoid the flash of content, as per this article: https://help.memberstack.com/en/articles/4252581-stop-the-page-from-flickering-ms-content
… although that could be a coincidence. It also comes after implementing the show/hide content on the login page. Previously logged in members would still be able to see the login box. So the problem might have existed before, but they’re only aware of it now.
So the main question is… do we know of any possible cause for this problem, without being able to replicate it? It seems pretty rare, but I’d still like to give people a better answer than “try another browser”.